Privacy Policy

Last updated: January 2026

Serenity Family Funerals ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website or engage with our services.

This policy is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1. Personal information we collect

We may collect personal information that is reasonably necessary for us to provide our services, including:

  • Your name

  • Phone number

  • Email address

  • Address or location details

  • Information you provide through enquiry forms or contact requests

  • Details related to funeral, cremation, or memorial arrangements

  • Any other information you choose to provide to us

We may also collect non-identifying information automatically when you visit our website, such as:

  • IP address

  • Browser type

  • Pages visited and time spent on the site

  • Referring websites


2. How we collect personal information

We collect personal information in a number of ways, including when you:

  • Submit an enquiry through our website

  • Contact us by phone or email

  • Engage with us on social media

  • Use or browse our website

  • Provide information to us in person


3. How we use your personal information

We use your personal information to:

  • Respond to enquiries and provide requested services

  • Arrange and manage funeral and related services

  • Communicate with you about our services

  • Improve our website and service offerings

  • Meet legal, regulatory, or reporting requirements

We will not use your personal information for purposes unrelated to our services without your consent, unless required or authorised by law.


4. Disclosure of personal information

We may disclose your personal information to:

  • Service providers who assist us in delivering our services (such as florists, cemeteries, crematoria, celebrants, or IT providers)

  • Professional advisers, including legal or accounting services

  • Government authorities where required by law

We take reasonable steps to ensure that any third parties we share information with handle it securely and in accordance with privacy laws.


5. Storage and security of personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in physical form and is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.


6. Accessing and correcting your personal information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.


7. Cookies and analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site and to improve functionality.

Cookies do not identify you personally, and you can choose to disable cookies through your browser settings.


8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.


9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated policy will be published on our website.


10. Contact us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Serenity Family Funerals
Email: debbie@serenityfamilyfunerals.com.au
Phone: 0401 839 700