Terms & Conditions

Last updated: January 2026

These Terms & Conditions govern your use of the Serenity Family Funerals website and services. By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.


  1. About us

Serenity Family Funerals ("we", "us", or "our") provides funeral, cremation, burial, and related support services within Australia. Information on this website is provided for general informational purposes only.


  1. Use of this website

You agree to use this website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

You must not:

• Misuse the website or introduce viruses or malicious code

• Attempt to gain unauthorised access to the website or its systems

• Use the website to transmit unlawful, harmful, or offensive material

• We reserve the right to suspend or restrict access to the website if misuse is suspected.


  1. Information on this website

While we take reasonable care to ensure information on this website is accurate and up to date, it is provided on an “as is” basis.

Website content:

• Does not constitute legal, medical, or financial advice

• May be changed, updated, or removed at any time without notice

• Is general in nature and may not apply to individual circumstances


  1. Services and pricing

All services provided by Serenity Family Funerals are subject to individual arrangements and written agreements.

Prices displayed on the website:

• Are indicative only unless stated otherwise

• May change without notice

• Do not constitute a binding offer

Final service details and costs will be confirmed in writing prior to services being delivered.


  1. Enquiries and contact forms

When you submit an enquiry through our website, you:

• Confirm that the information you provide is accurate and truthful

• Acknowledge that submitting a form does not create a binding agreement

We will respond to enquiries as soon as reasonably possible, but we do not guarantee response times.


  1. Third-party services and links

Our website may include links to third-party websites or services, including embedded tools such as Google Reviews.

We are not responsible for:

• The content or availability of third-party websites

• The privacy practices or terms of third parties

• Any loss or damage arising from your use of third-party services


  1. Intellectual property

All content on this website, including text, images, logos, and branding, is owned by or licensed to Serenity Family Funerals unless otherwise stated.

You may:

• View and print content for personal, non-commercial use only

You must not:

• Reproduce, distribute, or modify website content without prior written permission


  1. Limitation of liability

To the maximum extent permitted by law, Serenity Family Funerals is not liable for any loss, damage, or expense arising from:

• Use of, or inability to use, this website

• Reliance on information provided on the website

• Errors, omissions, or interruptions to website availability

Nothing in these Terms & Conditions excludes rights or remedies that cannot be excluded under Australian Consumer Law.


  1. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and handle personal information

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  1. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time. Any changes will be published on this page and take effect immediately upon publication.


  1. Governing law

These Terms & Conditions are governed by the laws of Australia. You agree to submit to the non-exclusive jurisdiction of the Australian courts.


  1. Contact us

If you have any questions about these Terms & Conditions, please contact us:

Serenity Family Funerals
Email: debbie@serenityfamilyfunerals.com.au
Phone: 0401 839 700